Making a complaint


We will always acknowledge your complaint to confirm that we received it and are looking into it and when you can expect to hear back from us.

At the same time you’ll also get from us a feedback reference number, so we can always find your information quickly when you contact us.

We will attempt to resolve your concerns without delay. If the issue requires further investigation, we’ll keep you regularly updated on what is happening with your complaint and where we are with our investigation. We may request additional information from you in relation to your complaint as part of our investigation.

If we cannot resolve your complaint within three business days, we will follow our complaints procedure that you can find as follows:

If you are a


How to contact us:


  • Phone: +44 0844 893 0000


  • Post: Legal & Compliance, Euler Hermes UK, 1 Canada Square, London E14 5DX

  • Online: Please fill the form below



Complaint Form


Complaints line: +4408448930000