Claims

Helping businesses trade with confidence

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We're here to help

If your customers don’t pay and the business is under pressure, it can spell disaster.
Trade credit insurance is designed to help you meet this challenge with confidence.


If you’re registered to EOLIS, it’s very simple:
log in and submit a collection file – it’s all automated
- or download our claims form.

 

All you need is the customer’s contact information and your invoices or statements.

Our experienced claims team is ready to work with you to get the situation under control quickly.

Get in touch with us now, call us on:

0844 893 0000

or use our contact form.

 

Our claims promise

We understand that you’re already under pressure when you make a claim. Trading can involve a great deal of detailed information and collecting it takes time.  

UNDERSTAND

We promise to listen and take the time to understand your situation.

HELP

We help you collect the right information to support a claim and keep you informed of the action we’re taking.

ACT

We make the agreed payments to you as quickly as possible and explain our decisions clearly and in good time.

To find out more about our services get in touch with us today

Contact us

Trade credit insurance is designed to protect you from non-payment of invoices or customers who pay late. When you take out a policy with us you will also have access to the global expertise in our debt collection service. Keeping you in business and supporting your customer relationships is important to us and we are ready to respond at all times to your requests and concerns. Our claims team is responsible for claims on all our policies including employee fraud cover and are ready to work with you whenever you need them. We promise to keep you informed as we investigate and make decisions. We will pay all valid claims as soon as possible. As a customer, you can help us by collecting all the relevant information we request about your claim and sending it to us promptly. Our goal is your complete satisfaction.