What to do when your customer doesn’t pay?

How to increase the odds of recovery while ensuring your organisation is protected and proactive.

The due date comes... the due date goes and a new reality sets in: will your customer pay? How will you know when a good customer suddenly begins to struggle? The threat is real.

Therefore, what steps do you need to take to maximise the chances of getting your money back?

  • Take steps to address non-payment the minute that an invoice becomes overdue.
  •  
  • Sending notices of late invoices will help to highlight the issue. The practice provides a valuable paper trail so that you are prepared if you need to escalate the matter later.
  • Are you tracking all of your activities with key dates and communications?
  • Are you going to:
  • stop supply;
  • escalate the issue in their company;
  • involve a third party (lawyer, collection agency etc.);
  • go to court?
  • Do you have the right people in place on your team?
  • Who’s doing the chasing? Have you defined what your escalation process is?
  • Are you talking to the right person on their side? Who is in charge? Who has the power to get things moving?
     
  • Are you all clear on the timeline, past, present, and future?
  • Is it documented?
  • Are you consulting with legal and collections?
  • Is it that time yet?
  • Do you have a trace with your signed documentation to date?
  • Is it in order and without gaps?
  • In order to collect on a debt, you will need to have all of the relevant documentation to support your debt. Every time you work with a customer, create a contract that specifies the work or products you provide as well as the payment schedule to which your customer has agreed.
  • What is the impact of the unpaid debt on your cash flow?
  • Do you have enough cash flow on the horizon?
  • How can you improve credit control? Could you have seen this coming?
  • Are you learning the right lessons from this situation?

Did you know trade credit insurance could help you with unpaid debt?

A variety of resources is also available to support you, from how credit insurance works and many more, visit:

 

Because the future isn’t always as expected, we predict trade and credit risks today, to protect cash flow tomorrow.

As you trade through the year, you make decisions that call for relevant insights into your markets and the economic cycle, backed by insurance and trade finance solutions that bring greater security to your plans.

That’s where we can help.

 

Euler Hermes is the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk. When the unexpected arrives, our AA credit rating means we have the resources, backed by Allianz to provide compensation to maintain your business.

For more information about trade credit insurance, visit:

55,000+
Clients worldwide
85 Million
Businesses monitored
AA Rating
by Standard & Poor's

 

 

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