HOW DO WE WORK

Get to know us by discovering how our teams work and who we are

Jun 24, 2020 | How we work

How customer line can help you

The Euler Hermes UK Customer Line team is available 8am to 6pm Monday to Friday and can answer over 80% of your queries at first point of contact.

Feb 24, 2020 | How we work

MyEH: delivering the best possible customer experience

How do we make sure your needs are taken into account when creating new services? Read the article !

Feb 17, 2020 | How we work

How we’re digitalising the way we interact with customers

Michael Eitelwein, explains how data intelligence, digitalisation and frictionless customer experience are at the centre of how we work

Feb 07, 2020 | How we work

How we’re transforming customer experience

In this interview, Michele Pignotti, Board Member, explains how customer experience is at the centre of how we innovate and talks about the new customer platform MyEH.

Jan 27, 2020 | How we work, Resources

Everything we know about 2019 and 2020

From global economy uncertainties to climate changes, how did these issues affect the trade credit insurance in 2019? Take a look at our 2020 plan on how we prepare for an ever-changing environment.

Sep 23, 2019 | How we work

Meet Alice Sharman, Surety and Guarantee Team

Alice Sharman describes her role as a Surety and Guarantee Underwriter and talks about her daily job supporting businesses by providing bonds and guarantees. Read now!

May 21, 2019 | How we work

Meet the Excess of Loss (XoL) team

Gain insight into the world of Excess of Loss trade credit insurance from the Head of XoL and Head of Special Products at Euler Hermes. Find out more now!

May 16, 2019 | How we work

Meet Matt Ellerton, Digital Transformation Team

Matt Ellerton, Head of Digital Culture, explains what Digital Business Transformation is and the role of his team. Read the article now!

Apr 17, 2019 | Resources, How we work

Meet the Risk Information Team

The role of our risk information team is to predict trade and credit risk in an unpredictable world. Discover how our credit analysts work and what their challenges are.

Mar 06, 2019 | Resources, How we work

Meet Elizabeth Bocca, Commercial Underwriting Team

Elizabeth Bocca explains the daily job of a commercial underwriter and how their role is essential to provide customers with products that covers their needs.