Our claims assessors play a vital role – ensuring we give the best possible service to customers throughout the claims process, from the submission of forms to the end of assessment and beyond. As part of this, they ensure that you can submit all documents required in the easiest possible way. In addition, they check that:
- your claim form has been completed and signed;
- your statement of accounts, invoices, delivery notes and evidence of work completed have been supplied; and
- your justification for trading under the discretionary limit, if there isn’t a limit in place, is included.
They also ensure that you have taken all necessary action to recover the debt. Obviously, if you have opted in to our collection services, our collectors will handle the loss mitigation, removing what could be a potential headache.
Alternatively, if your policy isn’t inclusive of collection, we can offer advice as soon as you submit a claim to let you know the steps required to ensure the debt is mitigated properly.
And, as claims assessors have access to the collection system they can even start to pre-assess your claim. This is particularly useful in cases of protracted default as they can start work before the deadline to submit.