This new year, we took the opportunity to interview our CEO Milo Bogaerts and our Commercial Director Mike De Bresser about the company's plans for 2019. In this exclusive interview, they explain why 2019 will be the year of communication and how we’ll facilitate trade in the months ahead.
Mike says he is happy when he reflects the past 12 months’ performance across a range of metrics. However, his fellow Dutchman, Milo, is quick to remind him that this is only half the story: “As a company, we always look for the right balance between being proud of our overall results, while acknowledging the areas we still need to improve and explaining how we will do that,” he says.
“For example, we know we can improve on our communication about why credit insurance coverage is sometimes reduced, withdrawn or not given. Certainly, given the economic environment we are currently facing, it’s no surprise to anyone that more companies are looking to protect themselves against the increase in volume of insolvencies.”
This is a journey we’ve already started as part of our True Customer Centricity project, which aims to transform your experience and reinvigorate the connection between us. It involves listening to you – we use a variety of surveys and feedback forms – and ensuring we implement your wishes better and faster.