If your customer becomes Insolvent, then you can make a claim to retrieve money lost. Organising your claim quickly will reduce any avoidable delays to its resolution, reducing the chance that your cashflow is interrupted.
If you have any questions on the steps to make a claim, the supporting documentation to include or our claims process, click below to read our guides:
- How to submit a claim via our claim form
- How to make a claim in the event of an insolvency: the full process
Once we receive your claim, it will be reviewed and you can expect the following timescales provided you have submitted a complete claim form:
- Within two working days, we’ll send an acknowledgement and claim reference number.
- Within five working days, you’ll receive a dedicated team member name and contact details. We’ll also send you details of our initial assessment.
If you wish to report other overdue or adverse information, click here to read our guide on when and how you should place a debt with us for collection.