Help and support

Discover our Customer Support guides to help you manage your Policy, make credit limits, submit claims or collections on our online portal.
Help and support

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Managing your Policy

Check out our guides on how credit limits work, how to apply for them, Discretionary Limits, turnover declaration, invoices and more.

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Claims and collection

If you have a question on claims or collection, have a look at our guides: how to place a debt for collection, how indemnification works, how to make a claim… and more!

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| Support

FAQ

Frequently asked questions on trade credit Insurance, credit limits, claims and debt collection: we answer your questions and much more. Visit our website now!

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| Claims and Collection

How to submit a claim

Where to find our claim form and which documents should you attach? Discover how to submit a claim by following our step-by-step infographic.

| Managing your Policy

Understanding your invoices

To understand how we invoice our different services, read our guide with example of Collection, Credit Intelligence and Insurance Premium Invoices.

| Managing your Policy

How to fill out your Turnover Declaration

A Turnover Declaration helps calculate your trade credit insurance premium. Find out what information to include and how to avoid common mistakes.

| Claims and Collection

Top 4 tips to ensure your claim will be paid

Discover the 4 top reasons why claims are rejected and what you can do to ensure the smooth payment of your next claim.

| Claims and Collection

Reporting overdue or adverse information

If your customer fails to pay on time, prompt reporting is crucial. Find out how and when to place a debt with us for collection and let us know of overdue payments.

23 results