Help and support

Discover our Customer Support guides to help you manage your Policy, make credit limits, submit claims or collections on our online portal.
Help and support

22 results

| Managing your Policy

Understanding Discretionary Limits

In some cases, you can justify cover under a Discretionary Credit Limit without having to make an Approved Limit request. Discover how it works and when to use one.

| Managing your Policy

How to apply for a credit limit

Applying for a credit limit is easy through our online portal. Find out how with our step-by-step guide.

| Managing your Policy

Understanding credit limits

In order to manage your cover and exposure to risk, you need to set credit limits. Find out how they work and how to choose between approved and discretionary limits.

| Claims and Collection

How to make a claim in the event of an insolvency

If your customer becomes insolvent, then you can make a claim to retrieve money lost. Find out how to make a claim and what to expect once your claim is filed.

| Claims and Collection

What happens when you place a debt for collection

A Turnover Declaration helps calculate your trade credit insurance premium. Find out what information to include and how to avoid common mistakes.

| Claims and Collection

Understanding indemnification of collection and legal costs

If you have opted in for our collections service, we will contribute to the costs you pay when we make a collection for you. Find out how indemnification works.

| Claims and Collection

10 reasons why you should use our collection services

Discover how we can help you collect your money whether your debt is covered or not under your Policy. Read now the top 10 reasons to use our debt collection services.

| Claims and Collection

Top 4 tips to ensure your claim will be paid

Discover the 4 top reasons why claims are rejected and what you can do to ensure the smooth payment of your next claim.

| Claims and Collection

Reporting overdue or adverse information

If your customer fails to pay on time, prompt reporting is crucial. Find out how and when to place a debt with us for collection and let us know of overdue payments.

| Claims and Collection

How to log a collection case

How to place a debt for collection and what happens after? Find out how to log a collection case on our online portal by following our step-by-step infographic.

22 results