Help and support

Discover our Customer Support guides to help you manage your Policy, make credit limits, submit claims or collections on our online portal.
Help and support

23 results

Documents library

Here you can find our documents library

| Managing your Policy

Understanding Discretionary Limits

In some cases, you can justify cover under a Discretionary Credit Limit without having to make an Approved Limit request. Discover how it works and when to use one.

| Managing your Policy

How to apply for a credit limit

Applying for a credit limit is easy through our online portal. Find out how with our step-by-step guide.

I need help with trade credit insurance

If you need any help with trade credit insurance please read frequently ask questions now !

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Managing your Policy

Check out our guides on how credit limits work, how to apply for them, Discretionary Limits, turnover declaration, invoices and more.

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Claims and collection

If you have a question on claims or collection, have a look at our guides: how to place a debt for collection, how indemnification works, how to make a claim… and more!

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| Support

FAQ

Frequently asked questions on trade credit Insurance, credit limits, claims and debt collection: we answer your questions and much more. Visit our website now!

Thank you for request call-back

Thank you for request call-back

Request call-back

Request call-back

| Claims and Collection

How to submit a claim

Where to find our claim form and which documents should you attach? Discover how to submit a claim by following our step-by-step infographic.

23 results