Claims and collection

If you have a question on claims or collection, have a look at our guides: how to place a debt for collection, how indemnification works, how to make a claim… and more!

8 results

| Claims and Collection

How to submit a claim

Where to find our claim form and which documents should you attach? Discover how to submit a claim by following our step-by-step infographic.

| Claims and Collection

Top 4 tips to ensure your claim will be paid

Discover the 4 top reasons why claims are rejected and what you can do to ensure the smooth payment of your next claim.

| Claims and Collection

Reporting overdue or adverse information

If your customer fails to pay on time, prompt reporting is crucial. Find out how and when to place a debt with us for collection and let us know of overdue payments.

| Claims and Collection

How to log a collection case

How to place a debt for collection and what happens after? Find out how to log a collection case on our online portal by following our step-by-step infographic.

| Claims and Collection

What happens when you place a debt for collection

A Turnover Declaration helps calculate your trade credit insurance premium. Find out what information to include and how to avoid common mistakes.

| Claims and Collection

10 reasons why you should use our collection services

Discover how we can help you collect your money whether your debt is covered or not under your Policy. Read now the top 10 reasons to use our debt collection services.

| Claims and Collection

Understanding indemnification of collection and legal costs

If you have opted in for our collections service, we will contribute to the costs you pay when we make a collection for you. Find out how indemnification works.

| Claims and Collection

How to make a claim in the event of an insolvency

If your customer becomes insolvent, then you can make a claim to retrieve money lost. Find out how to make a claim and what to expect once your claim is filed.

8 results

How to prevent cash flow problems

How to improve cash flow management to face unexpected cash flow problems in business with more confidence? Check out our tips.
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How customer line can help you

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MyEH: delivering the best possible customer experience

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How we’re digitalising the way we interact with customers

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How we’re transforming customer experience

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Everything we know about 2019 and 2020

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Meet Alice Sharman, Surety and Guarantee Team

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5-Minute tips on non-payment risk from our risk experts

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How to pick the right customers and protect your company's cashflow

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51 releases in total