Claims and Collection
Where to find our claim form and which documents should you attach? Discover how to submit a claim by following our step-by-step infographic.
Discover the 4 top reasons why claims are rejected and what you can do to ensure the smooth payment of your next claim.
If your customer fails to pay on time, prompt reporting is crucial. Find out how and when to place a debt with us for collection and let us know of overdue payments.
How to place a debt for collection and what happens after? Find out how to log a collection case on our online portal by following our step-by-step infographic.
A Turnover Declaration helps calculate your trade credit insurance premium. Find out what information to include and how to avoid common mistakes.
Discover how we can help you collect your money whether your debt is covered or not under your Policy. Read now the top 10 reasons to use our debt collection services.
If you have opted in for our collections service, we will contribute to the costs you pay when we make a collection for you. Find out how indemnification works.
If your customer becomes insolvent, then you can make a claim to retrieve money lost. Find out how to make a claim and what to expect once your claim is filed.
How to prevent cash flow problems
How customer line can help you
MyEH: delivering the best possible customer experience
How we’re digitalising the way we interact with customers
How we’re transforming customer experience
Everything we know about 2019 and 2020
Meet Alice Sharman, Surety and Guarantee Team
5-Minute tips on non-payment risk from our risk experts
How to pick the right customers and protect your company's cashflow
51 releases in total